Privacy Policy
Effective Date: January 1, 2025
The Bottom Line
I take your privacy seriously. I collect minimal information, use it only for business purposes, never sell your data, and maintain strict confidentiality about our work together. This policy explains exactly what I do and don't do with your information.
What Information I Collect
Website Visitors:
Basic analytics (page views, time spent, general location)
Contact form submissions and email inquiries
Email addresses when you subscribe to updates
Cookie data for website functionality
Clients:
Contact information (name, email, phone, business details)
Information you share during consultations and services
Payment and billing information
Records of our sessions and communications for service delivery
How I Use Your Information
For Website Visitors:
Respond to inquiries and provide requested information
Send occasional updates about services (only if you've opted in)
Improve website functionality and user experience
Understand general traffic patterns (no personal identification)
For Clients:
Deliver contracted services and maintain our professional relationship
Process payments and maintain business records
Provide ongoing support and follow-up as outlined in service agreements
Comply with legal and tax obligations
What I Don't Do
I never:
Sell, rent, or share your personal information with third parties for marketing
Use your information for purposes other than delivering services
Share details about our work publicly or with other clients
Store information longer than necessary for business purposes
Confidentiality Promise
Your privacy is paramount. I operate under strict confidentiality protocols:
No testimonials or case studies without explicit written permission
No sharing of client information in any public forum
No discussion of your business with other clients or colleagues
All session notes and communications are kept confidential
Where Your Information Goes
Service Providers I Use:
G-Suite (Google) for business communications
Stripe payment processor for transactions & bank transfers for invoice payments
Squarespace Website hosting and analytics services
Cloud storage for secure document management
All service providers are bound by privacy agreements and security standards.
Data Security
I use industry-standard security measures including encrypted communications, secure cloud storage, and regular security updates. However, no system is 100% secure, and I cannot guarantee absolute security.
Your Rights
You can:
Request copies of information I hold about you (all clients receive a copy of transcribed session notes after every session, effective as of May 2025)
Ask me to correct or update your information
Request deletion of your information (subject to legal record-keeping requirements)
Unsubscribe from email communications at any time
Withdraw consent for data processing (this may affect service delivery)
Data Retention
I keep client information for up to 7 years after service completion for legal and tax purposes. Marketing emails are retained until you unsubscribe. Website analytics are retained for 24 months.
International Data Transfers
If you're outside Australia, your information may be transferred to Australian servers. I ensure appropriate safeguards are in place for any international transfers.
Updates to This Policy
I may update this policy periodically. I'll notify you of significant changes via email or website notice. Continued use of the website or services constitutes acceptance of updates.
Contact & Complaints
Questions about this policy? Contact me directly through the website contact form.
Complaints: If you believe I've mishandled your information, please contact me first. If you're not satisfied with my response, you can lodge a complaint with the Australian Privacy Commissioner.
This policy is written in plain language because privacy shouldn't be hidden behind legal jargon. Your trust enables the depth of work we do together, and I take that responsibility seriously.