Terms & Conditions

TERMS & CONDITIONS

1. AGREEMENT TO TERMS

These Terms & Conditions ("Agreement") govern the coaching services ("Services") provided by Megan Luscombe ("Coach") to you ("Client").

By booking and paying for coaching services, you agree to be bound by this Agreement.

Effective Date: January 1, 2025

These terms govern your use of this website and any services provided by Megan Luscombe. By accessing this website or engaging my services, you agree to these terms. If you don't agree, please don't use the website or services.

2. COACHING SERVICES & SCOPE

2.1 Services Offered

I provide consulting, strategic advisory, relationship advisory, business alignment and business retainer support. All services are delivered through:

✔ 30-minute sessions

✔ 45-minute sessions

✔ Corporate Retainer offerings

2.2 Coaching is NOT Therapy or Medical Advice

  • Coaching provides strategic guidance, accountability, and support, but it is not a substitute for therapy, psychological services, or medical care.

  • If the Client requires mental health, legal, or financial assistance, they are responsible for seeking those services outside of coaching.

  • I am not a licensed therapist, medical professional, or legal adviser. While our work may be transformational, it's relationship, individual, business and leadership consulting/advisory and coaching, not therapy. If you need therapeutic or medical support, I'll help you find appropriate resources.

3. CONFIDENTIALITY & PRIVACY

3.1 Strict Confidentiality

Your Privacy Matters. I operate with strict confidentiality protocols. I do not share client information, use testimonials, or discuss your business publicly. This confidentiality extends to all aspects of our work together.

  • All coaching sessions are confidential unless disclosure is:

  • Required by law (e.g., risk of harm to self/others).

  • Explicitly approved in writing by the Client.

  • Sessions are recorded via AI notetaking on Zoom only and are provided to the client after the session. These notes are deleted from Zoom within 7 days of the session.

3.2 Your Responsibility

  • You're also responsible for maintaining confidentiality about other clients you may encounter in group settings or events.

3.3 Public Mentions of Coaching

  • If a Client publicly shares that they work with the Coach (e.g., social media, testimonials), the Coach may acknowledge this but will never disclose session details.

  • The Coach is willing to sign an NDA upon request for additional confidentiality measures.

3.4 Defamation & Reputation Protection

  • False claims, defamatory statements, or online slander about the Coach or Services will not be tolerated.

  • If a Client publicly spreads false information, the Coach reserves the right to take legal action.

  • If a Client discloses private session details publicly, the Coach may legally address these claims as needed.

4. PAYMENTS, REFUNDS, & SESSION EXPIRY

4.1 Booking Process

Services are booked through the website or privately. All bookings require payment upfront and agreeing to these T&Cs.

4.2 Investment & Payment Policy

✔ Full payment is required upfront. No instalment plans.

✔ Payment is due immediately upon booking confirmation.

✔ All coaching fees are non-refundable & non-transferable. No exceptions.

✔ Sessions must be used within 6 months of purchase should they be rescheduling their initial session—expired sessions are forfeited.

✔ Chargebacks, payment disputes, or attempts to revoke payments will be treated as a breach of contract.

4.3 No Refund Policy

All sales are final. No refunds are provided under any circumstances, including but not limited to:

  • Change of mind after booking

  • Inability to attend scheduled sessions

  • Dissatisfaction with services or outcomes

  • Personal or business circumstances that prevent participation

  • Force majeure events (illness, travel disruptions, etc.)

This policy exists because I reserve dedicated time and capacity for you, turn away other clients, and begin strategic preparation immediately upon booking. The personalised nature of my services means this time and expertise cannot be resold or recovered.

4.4 Session Cancellations & Rescheduling

  • 48-hour notice is required for rescheduling.

  • Sessions may be rescheduled once with 48 hours' notice. Subsequent rescheduling requests may be accommodated at my discretion and may incur additional fees.

  • Sessions cancelled with less than 48 hours' notice will be forfeited.

  • Missed sessions (no-show, last-minute cancellation) are counted as used. This includes sessions missed due to illness, travel, or any other personal circumstances.

5. NO GUARANTEES ON RESULTS

5.1 Client Responsibility for Outcomes

  • Coaching is a collaborative process, but results depend on Client participation, implementation, and external factors.

  • There are no guarantees of financial, personal, business, or relational outcomes.

  • I provide strategic guidance, coaching and support, but I cannot guarantee specific outcomes. Your results depend on numerous factors beyond my control, including your implementation, market conditions, and individual circumstances.

5.2 Your Responsibilities

Engagement. You're responsible for showing up prepared, engaged, and ready to do the work. This isn't passive consumption - it requires your active participation.

Implementation. I provide strategy and guidance; you're responsible for implementation. Results depend on your commitment and follow-through.

Honesty. Our work requires honesty about your situation, challenges, and goals. Withholding relevant information affects the quality of support I can provide.

The Client is responsible for:

✔ Taking full ownership of their actions.

✔ Completing all assigned work between sessions.

✔ Communicating honestly & openly during coaching.

6. TERMS FOR COUPLES COACHING

6.1 No Refunds for Relationship Changes

  • Coaching is an investment in growth, not a guarantee of staying together.

  • If a couple separates during coaching, there are no refunds.

  • If a breakup occurs:

✔ One or both partners may continue sessions individually.

✔ Sessions cannot be transferred, paused, or refunded.

6.2 Commitment to the Process

  • Both individuals must fully engage in coaching.

  • If one partner disengages, the coaching continues with the remaining participant.

7. TERMS FOR CORPORATE RETAINER COACHING

7.1 No Guarantees of Business Growth or Financial Success

  • Retainer coaching provides strategy, insights, and leadership guidance, but success depends on execution, market conditions, and external factors.

  • The Coach is not responsible for business outcomes (growth, revenue, or sustainability).

7.2 No Refunds If a Business Fails or Changes Direction

  • If a business closes, restructures, or does not grow, this does not qualify for a refund.

  • Business Clients agree that coaching provides insights but does not guarantee financial results.

8. INTELLECTUAL PROPERTY

8.1 My Content

All content on this website, frameworks, methodologies, and materials I create remain my intellectual property. This includes but is not limited to:

  • Online courses and digital programs

  • Worksheets, templates, and downloadable resources

  • Video content, audio recordings, and written materials

  • Proprietary frameworks and methodologies

  • Email sequences and course content

8.2 Permitted Use

You may use purchased content for your personal and business development only. You may NOT:

  • Share, distribute, or resell any content to others

  • Upload content to file-sharing platforms or group forums

  • Create derivative works or courses based on my content

  • Use my frameworks or methodologies in your own paid programs without written permission

  • Screenshot, record, or reproduce content for distribution

8.3 Digital Course Terms

Online audio courses are licensed for individual use only. Sharing login credentials, downloading content for others, or group viewing violates these terms and will result in immediate access termination without refund.

8.4 Your Content

Any materials, insights, or content you share remain yours, but you grant me permission to use anonymised concepts or themes (without identifying details) in my future work.

9. LIABILITY WAIVER & LEGAL DISCLAIMERS

9.1 Coaching Liability Waiver

  • The Client acknowledges that coaching is a self-driven process and assumes all responsibility for their actions.

  • The Coach is not liable for:

  • Emotional distress or discomfort during sessions.

  • Financial or business decisions made by the Client.

  • Relationship outcomes or personal conflicts.

9.2 Legal & Financial Disclaimer

  • The Coach does not provide legal, tax, or financial advice.

  • The Client is solely responsible for their financial, business, or personal decisions.

9.3 Limitation of Liability

My liability is limited to the amount you paid for services in the 12 months preceding any claim.

9.4 Indemnity Clause

  • The Client agrees to hold the Coach harmless from any claims, damages, or legal actions related to coaching services.

10. IN-PERSON COACHING LIABILITY (If applicable)

  • The Client assumes all responsibility for their health, safety, and travel when attending in-person coaching.

  • The Coach is not responsible for any injuries, accidents, or property damage before, during, or after in-person sessions.

11. TERMINATION

Either party may terminate ongoing services with 30 days' written notice. All payments already made are non-refundable. If I terminate services due to client breach of these terms, all payments remain non-refundable. Outstanding payments remain due regardless of termination circumstances.

12. GOVERNING LAW & DISPUTES

This Agreement is governed by the laws of Victoria, Australia.

If we have a disagreement, let's try to work it out directly first. If that doesn't work, disputes will be resolved through mediation in Australia under Australian law.

13. UPDATES & COMMUNICATION

I may update these terms periodically. I'll notify you of significant changes. For ongoing clients, continued engagement constitutes acceptance of updated terms.

Contact: For questions about these terms, email me directly through the contact form on this website.

14. AGREEMENT TO TERMS & FINAL ACKNOWLEDGMENT

By booking coaching services, the Client confirms:

✅ They have read, understood, and accepted these Terms & Conditions.

✅ They acknowledge that all payments are final and non-refundable.

✅ They understand that coaching is an investment in growth, not a guaranteed outcome.

These Terms & Conditions are legally binding upon payment and booking.

These terms are designed to protect both of us while maintaining the trust and confidentiality that makes this work possible.